Privacy Policy

Last updated: 19 July 2026

1. Who we are

This website is operated by MARKTECHSOL LTD ("we", "us", "our"), a company registered in England and Wales.

Company number: 16976217
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@marktechsol.com
Telephone: +44 7877 197794

We are the data controller for the personal information described in this policy. This means we are responsible for deciding how and why your personal information is used. This policy explains what personal information we collect when you visit marktechsol.com or contact us, why we collect it, how we use it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

Information you give us

When you complete our contact form, request a quote, or email or call us, we may collect:

Your name
Your email address
Your telephone number
Your company name
Any other information you choose to include in your message

Information collected automatically

When you visit our website, we may automatically collect:

Your IP address
Browser type and version
Operating system and device type
Pages you visit, time spent on them, and how you arrived at our site
Approximate location (country or city level, derived from IP address)

This information is collected through cookies and similar technologies. We only set non-essential cookies where you have given consent. See our Cookie Policy for full details. We do not knowingly collect personal information from anyone under the age of 13.

3. Why we use your information and our lawful basis

What we use it for	Lawful basis
Responding to your enquiry or quote request	Legitimate interests — to answer questions from prospective clients
Providing services you have engaged us for	Performance of a contract
Analysing how visitors use our website	Consent — collected through our cookie banner
Sending marketing emails, where you have asked to receive them	Consent
Keeping records for accounting and tax purposes	Legal obligation
Protecting our website against fraud and attacks	Legitimate interests — securing our systems

Where we rely on legitimate interests, we have considered whether our interests are outweighed by your rights, and we have concluded they are not. You have the right to object to this — see section 7.

4. Who we share your information with

We do not sell your personal information. We never share it with third parties for their own marketing purposes. We use the following service providers, who may process personal information on our behalf:

Provider	Purpose	Location
Hostinger	Website hosting	EU / UK
Cloudflare	Security, performance and content delivery	Global
Google (Google Analytics 4)	Website analytics	Global
Titan Email	Business email	Global

Each of these providers is bound by contract to process personal information only on our instructions and to keep it secure. We may also disclose your information where we are required to do so by law, or to establish, exercise or defend legal claims.

5. International transfers

Some of our service providers process data outside the UK. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or adequacy regulations made by the UK Government.

6. How long we keep your information

Type of information	Retention period
Enquiries that do not become clients	12 months from last contact
Client records and correspondence	6 years after the end of our relationship
Accounting and tax records	6 years, as required by HMRC
Website analytics data	Up to 14 months
Cookie consent records	12 months

After these periods we securely delete or anonymise the information.

7. Your rights

Under UK data protection law you have the right to:

Access — request a copy of the personal information we hold about you
Rectification — ask us to correct information that is inaccurate or incomplete
Erasure — ask us to delete your personal information in certain circumstances
Restriction — ask us to limit how we use your information
Portability — receive your information in a portable format, or have it transferred to another provider
Object — object to processing based on legitimate interests, and to direct marketing at any time
Withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, email info@marktechsol.com. We will respond within one month. There is normally no charge. You can change or withdraw your cookie consent at any time using the cookie settings link on our website.

8. Complaints

If you are unhappy with how we have handled your personal information, please contact us first at info@marktechsol.com so we can try to resolve it. You also have the right to complain to the UK's data protection regulator: Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline: 0303 123 1113 Website: ico.org.uk

9. Security

We take appropriate technical and organisational measures to protect your personal information, including SSL encryption, a web application firewall, two-factor authentication on administrator accounts, regular malware scanning, and restricted access to systems on a need-to-know basis. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take these obligations seriously and review our measures regularly.

10. Third-party links

Our website contains links to other websites. This policy applies only to marktechsol.com. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. If we make significant changes affecting how we use your personal information, we will take reasonable steps to notify you.